Property Management
HelpDesk Realty is property management support that is focused on your business
IT and Marketing Support for Property Management
HelpDeskRealty is the premier choice for Property Management companies looking for competent IT support. With a focus on seamlessly connecting people to technology, we solve problems efficiently, ensuring that technology works for you, not against you.
Our dedication to making solutions understandable and immediately actionable makes us an invaluable partner if your goal is to streamline operations and enhance productivity.
Our Approach.
ABOUT HELPDESK REALTY.
HelpDeskRealty began over thirty years ago as a call center for a local property management company in Memphis, TN. Since that time our company has grown substantially in both people and product knowledge. Our staff has a combined knowledge of over 60 years in leading the technology for both 3rd Party Fee Managed and Owned properties.
We currently support over 1400 users on the industry leading vertical market property management software systems; AMSI (eSite/ePO), RealPage (OneSite) and Yardi (Voyager 7s, 8). Our vast knowledge of these products goes beyond just supporting the mechanics of the software. We support every aspect of your business.
SOFTWARE PARTNERS.
HelpDeskRealty has partnered with the leading industry property management software development companies to provide excellent and timely support required by you; the customer. We provide support to some of the largest firms in the property management business. With our vast knowledge of multiple vertical market products such as AMSI, RealPage, and Yardi, HelpDeskRealty can resolve your needs by calling a single phone number: (901) 365-1362.
What We Offer
- 24/7 Support Available
On-Demand Support. Live agents will assist your needs.
- We’re the bridge
Liaison between you and the software company.
- Straight to the source
No transferring around various departments.
- Custom for your business
Configuration of the software database to align with your company’s policies and procedures.
- Employee Training
Training employees on using the property management software specifically to your policies.
- Troubleshooting
Troubleshooting hardware issues: Printer, computer, bank scanner, virus/malware issues.
- Setup & Support
New property setups within software.
- Security
Antivirus / spam filter protection.
- Experts working for you
Expertise in affordable and conventional property management.
Testimonials
HelpDeskRealty has provided my team step‑by‑step guidance over the years that has kept our businesses flowing and making money!
No matter what I ask, the answer is the same, ‘Consider it done!’ Excellent customer service guys!
In business, there are clients and vendors and then there are partners ... We are so closely intertwined with each other, one cannot tell the difference in their employees and our employees.
I highly recommend [Tectonic] for your IT support needs. They are quick to respond, professional in delivery, and provide effective solutions to the challenges presented.
Working with [Tectonic] has always been a pleasurable experience because of the easy process. Their expedient response, friendly attitude, and knowledgeable technicians answer questions with accuracy.
We’ve trusted [Tectonic] for over ten years to maintain the IT in our business. They’ve always responded promptly and executed flawlessly, whether the task was a major hardware upgrade or a small service request.
